I was very interested to read the results of a recent survey which found what I have always maintained – good workmen value their reputation for good service over the money they receive for a job.

At the end of last year Dulux Trade published the results of a survey of 500 decorators across the UK. It looked at a variety of issues relevant to the industry, including time management, training and the value of reputation.

Over one third of the respondents (37%) said that they put doing a good job above maximising profit (7%) or finishing a job quickly (8%). 52% confirmed that they had worked outside their normal working hours to get an urgent job finished.

Training held great importance according to the survey’s results. 78% said they had received professional training and that making these credentials clear to their clients was of importance. Three out of ten respondents said they invested in training for their employees to maintain their company’s reputation.

Using the correct products and tools for a job also rated highly. Nearly half said using high quality paint was crucial for achieving the best finish. In addition 30% said they had persuaded a client to upgrade to achieve a better result.

The survey also highlighted problems encountered by the trade. 11% were annoyed by their customer’s assumption that they used poor quality paint to keep the costs of a job down. The biggest problem they encountered were clients who paid late.

I have to say that this pretty much sums up my own feelings about the profession.

 

Take a look at what our customers have to say ...

  • "Once again, the work your team did at our Salon was excellent. We really appreciate the fact that you managed to carry out the work with minimum disruption to our business."

    Mrs W | Debonhair Salon | Nailsworth


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  • "Lloyd Decorators have just completed painting my whole house, which I was rather dreading – the process not the end result! The house was shabby, and complex with repairs to be made and fiddly woodwork to be painted too.Mr. Lloyd was most helpful from the visit to quote for the work, kept to the estimated time plan for doing the work, and supervised his team while they were working. The men on the job were helpful, discrete and very skilled – making the process of moving furniture etc as easy as possible. And, to top it all, I love the end result. They have transformed my house, and I am delighted – so I am delighted to recommend the company.My sons recommended the company to me – and I am very glad that I listened to them!"

    Mrs M | Stroud


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  • "Thanks, your team did a great job and were a pleasure to have around."

    Mrs S | Direct Experience | Stroud


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  • "Thanks for doing a great job again, can you do the exterior."

    Mrs C | Bisley | Gloucestershire


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  • "With thanks for your prompt service and high quality of workmanship."

    Mrs M | Nailsworth | Gloucestershire


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  • "We would like to thank you for doing such a good job, and keeping everything so clean and tidy. Please pass on our thanks to your colleagues"

    Mrs Harris | Minchinhampton | Gloucestershire


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  • "Good job, your advice on papers and colours was 'spot on' we are very pleased. Have no hesitation in recommending Lloyd Decorators."

    Mr Smythe | Berkeley | Gloucestershire


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